The Vortex FSM (Field Service Management) is a very sophisticated and specialized asset maintenance & WorkForce Management Apps aimed at companies with companies that have a technical support department and who are interested in following the Repair and Maintenanceof the equipment, the optimization of repair time and the further organization of their technical department through the correct management human resources.
It is a comprehensive monitoring program for multiple projects and facilities, detailed recording of their equipment (Asset Management), Mobile Application for the management of techniques in the company (in-house) and in the field (on-site) while providing detailed statistics (BI) as well as an easy evaluation techniques.
Modules:
- Facility Management
- Assign work to a technician
- Recording of products by customer (Asset Management)
- Manage assignments & to-do
- Technician Visit Receiver Application (Mobile Android Application)
- Managing external partners
- Customer Web Portal (Ticketing)
- Web Portal Technicians
- Monitoring Warranties
- Contract Management
- Journal
- Managing Periodical Tasks
- Manage inbox emails
- On-Line two-way communication
- Management of technical department licenses
- Route Map & routing techniques
- Connect with CRM/ERP
- Productivity Statistics
- Epistemological basis
- Access levels
- Qualitative evaluation of techniques
Get to know the app quickly through the following video:
https://youtu.be/e-OGJ35f9Mw
This text has been translated automatically from the original Greek. In case of any discrepancy or inaccuracy, the original Greek text prevails. The translation is provided for information purposes only.