Novibet prioritizes effective customer support by announcing its cooperation with Helvia.ai. The GameTech company, now present in 12 countries, transforms customer service in Greek online gaming by focusing on AI Customer Support Chatbots. It is an important milestone for the Greek tech community, with new artificial intelligence assistants using natural language and deep learning processing to provide customers with quick and accurate answers to their questions.
Novibet’s partnership with Helvia.ai underlines their commitment to provide their customers with the best possible experience and leverage the latest AI technology to optimize their processes.
“>”We are excited to work with Novibet and are part of the first large-scale GenAI project for customer experience in Greece,” said Dimitris Balaouras, CTO of helvia.ai. “Working with one of the biggest players in the industry is a great honor and we are confident that our artificial intelligence assistants will offer Novibet customers a new experience, setting a new standard in the field.”
The Aphrodite Pina, Director of Customer Operations of Novibet said: “Our recent triple gold distinction in the awards of the Hellenic Customer Service Institute, fills us with joy and responsibility to continue We pioneer by keeping the human factor at our core, while taking advantage of what our rapidly developing state-of-the-art technology has to offer us. We are particularly pleased to join forces with Helvia.ai for a project with a substantial impact on its developmental trajectory. As we delve into the field of artificial intelligence, the integration of AI assistants promises to revolutionize the way our customers interact with our platform, providing a personalized gaming experience free from time-consuming processes. This partnership will not only upgrade our services, but also set a new benchmark for the entire industry, staying true to our commitment to providing the best customer experience.”
This text has been translated automatically from the original Greek. In case of any discrepancy or inaccuracy, the original Greek text prevails. The translation is provided for information purposes only.