The Municipality of Kozani, with the cooperation of DOTSOFT, puts into practice its goal for a modern and functional Municipality, with the implementation of the project “Integrated digital platform for submitting, managing and monitoring requests to improve the daily life of citizens using smart applications”. It is a strategic intervention that utilizes new technologies and brings the citizen to the center of the Municipality’s services.
The platform enables every citizen to communicate directly with the Municipality, to be informed in time about what concerns him and to actively participate in shaping the everyday life of the city.
What does the new platform offer
- >service without bureaucracy: Through new web and mobile applications, citizens can submit online applications and certificate requests, receive a protocol number and monitor their progress, from submission to completion.
- Uniform system for managing documents and workflows: All requests are recorded and circulated electronically to the competent services, ensuring speed and reduction of bureaucracy.
- Clean city:By installing tablets on 30 garbage trucks, staff will be able to record real-time problems and events, so that actions are launched immediately.
- Continuous information for the citizen: Citizens will have access to news, events, municipal council decisions, civil protection information, as well as useful information such as on-call pharmacies, hospitals, municipal services and points of interest.
- Participation and interaction: Through questionnaires and interactive communication tools, citizens will be able to express their opinion and contribute to the improvement of municipal services.
- Smart parking: The platform introduces a modern controlled parking system, with the possibility of payment by mobile. By installing 25 underground sensors on ramps and disabled places, their proper use is ensured and accessibility is enhanced. At the same time, the Municipal Police will have tools for more effective supervision, while interoperability with the rest of the platform’s applications ensures a unified and efficient operation.
- Support of school units:Special application for school principals, so that they can submit requests regarding the proper operation of school units.
- Central Data and Decision Platform:All information (citizen requests, incidents, parking data) is aggregated in a single dashboard, giving those in charge a comprehensive picture of the operation of the municipality and helping to obtain documented decisions.
A project with value for the citizen
With this project, the Municipality of Kozani establishes itself among the pioneers in digital transformation, creating a more modern, “smart” and citizen-friendly city.
The project is financed by the “WEST MACEDONIA REGION” Operational Program while the services are expected to be available to citizens by mid-2026.
This text has been translated automatically from the original Greek. In case of any discrepancy or inaccuracy, the original Greek text prevails. The translation is provided for information purposes only.