Introduces effective after sales excellence solutions, optimization & Retention in Retail
The new era requires efficiency & Excellent after check out experience
AfterSalesPro introduces the 2.0 platform, an upgraded solution that changes the way business businesses manage after-sales, customer experience and Operational Efficiency. The new version incorporates sophisticated capabilities and is enhanced by strategic partners, marking the company’s next step to growth.
Excellence Beyond the Checkout
With more than 700 businesses on its network, the AfterSalesPro 2.0 platform turns after-sales from a cost to a growth lever. The new offerer is structured in three pillars that fully cover post-purchase Journey and enhance fulfilment, cost optimization and customer retention.
1. Order Fulfilment Excellence: More Effective Fulfilment
Automated shipping, tracking and return processes, branded tracking, SLA monitoring and consistent experience in each order.
2. Supply Chain Optimization: Cost Optimization & Performance
AfterSalesPro 2.0 is enhanced with advanced tools such as Efficiency Booster Pro TM for smart choice of courier, real-time fulfillment analytics and SLA dashboards. Benchmarking Pro TM gives businesses the ability to compare their performance with the market average through aggregated dashboards. At the same time, Antifraud Pro TM significantly reduces unsafe cash on delivery and failed deliveries, enhancing Cash Flow.
3. CX, Retention & Loyalty: Revenue development & Customer Experience
The platform introduces advanced AI CRM Automations with User Segmentation, Abandoned Cart Flows, Smart Notifications and Satisfaction Pro TM for automated CX Surveys. In addition, AI-driven Auto Product recommendations via Viber achieve high ROI, offering even greater value to retention and upselling.
Strength with Strategic Partners
AfterSalesPro strengthens its strategic structure with two partners with long experience in the field of retail, e-Ommerce and SaaS models.
Nikos Varvadoukas, investor & Member of Advisory Board
With many years of experience in leadership roles in Omnichannel Operations, Digital Business Models and empowerment of retail organizations, Nikos Varvadoukas joins AfterSalesPro as an investor and member of the Advisory board. His contribution to the strategic direction of the company and his knowledge in the Omnichannel ecosystem are an important step for the next phase of maturation and development of the platform.
Christos Ambatzis, Founding Partner & Strategic Investor
With a long journey in the field of e-commerce, digital solutions and the development of companies in the sector, Christos Ambatzis is a founding partner and strategic investor of AfterSalesPro. His participation strengthens the investment and strategic profile of AfterSalesPro and confirms the dynamics of the vision to turn after-sales into a growth driver for businesses in Greece and abroad.
Nikolaos Hatzidakis, CEO of AfterSalesPro said “> The inclusion of new strategic partners marks a new, powerful era for AfterSalesPro. We empower our wider team and confirm our vision to turn after-sales into a key growth driver for any business. We move forward with confidence, clear strategy and faith in a future full of prospects. Because the relationship with the customer is not judged at the checkout — but in the entire journey that follows.”
Contact
AfterSalesPro
[email protected]
www.aftersalespro.gr
+30 210 300 6368
This text has been translated automatically from the original Greek. In case of any discrepancy or inaccuracy, the original Greek text prevails. The translation is provided for information purposes only.